Privacy policy

Jewels and Horses Privacy Policy (4th March 2022)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jewelsandhorses.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We process the following types of personal data:

• Contact information: such as your name, address, phone, email, and other similar information.
• Details regarding your connection to the Jewels and Horses Websites or Jewels and Horses apps: such as your operating system; IP address; your browser type (for visits to our website); details of the device you are using (e.g. your device serial number, unique identification number and MAC address); and your approximate geographic location of connection (to the nearest city).

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

-Tiktok - https://support.tiktok.com/en/account-and-privacy/account-privacy-settings

- Facebook Pixel, Advance matching and Conversions API.  (can disconnect this data from their Facebook account by changing your settings settings for Off-Facebook Activity.)

After you integrate a Facebook pixel with our online store, the pixel automatically tracks the following events.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal emails, clearpay account info, email address, and phone number. We refer to this information as “Order Information.”

We also collect your information (email, name, surname) if you subscribe to our mailing list. This is used to email you about our products and sales. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). At times, through the use of google ads we may use your information to re target you with relevant advertising. 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

https://www.google.com/url?q=https://policies.google.com/technologies/partner-sites&source=gmail&ust=1646513272437000&usg=AOvVaw2cOT1BFvyxhieUzHh0Q1Oe

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

TIKTOK - https://support.tiktok.com/en/account-and-privacy/account-privacy-settings/making-your-account-public-or-private
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

HOW WE SHARE YOUR PERSONAL DATA

Transfers to companies providing services under contract 

Your personal data will be shared with companies providing services under contract to Jewels and Horses. A list of categories of service providers is set out below.

- Jewels and Horses website providers & hosting (Shopify)

- Google analytics provided for website improvements and optimisation (Google LLC)

- Tikitok

- Facebook & Meta 

- Email Broadcast (Omnisend, Seguno, Mail chimp, Orderly emails)

- Couriers for posting out orders (Hermes, Royal mail, Parcel2go) 

- Marketing apps (Paypal Marketing, Google ads, Tiktok, Facebook, Meta, Seguno, Omnisend, Shopify email) 

Transfers outside the UK and EEA
When personal data is transferred internationally, we will rely on acceptable and defined legal mechanisms to ensure that we always protect data. In doing so, we may use standard contractual data protection clauses, which have been approved by the European Commission and currently adopted by the UK government. We may also transfer your data to organisations which have corporate rules in place to protect your data, which have been approved by EU data protection authorities. Alternatively, certain countries, like Japan, are also deemed to be adequate countries for the purposes of transferring your personal data. For further information, including to obtain a copy of the documents used to protect your information, please contact us in the contact section below.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR CHOICES & RIGHTS

Your general Choices and Rights

• You have the right to ask Jewels and Horses for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format.
• You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).
• Where we have asked for your consent, you may Withdraw consent at any time. If you ask to withdraw your consent to Jewels and Horses processing your data, this will not affect any processing which has already taken place at that time.

• These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

Jewels and Horses will give you the opportunity to opt-in (consent) to having your contact details used for direct marketing purposes at the time we ask you to submit your details.

If you do not want us to send you direct marketing, or to use your personal data for profiling related to direct marketing, or to pass your details on to third parties for marketing purposes, you can ask us not to do this, at any time, by:

• Replying to a direct marketing email, by selecting the ‘unsubscribe’ button;
• By changing privacy settings in an app (if applicable to the app);
• By contacting us at info@jewelsandhorses.com or writing to:
  Unit 6 Priory Court, Priory Drive, Beech Hill, Reading, Berkshire, RG7 2BJ, United Kingdom

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
This Privacy Notice may be updated periodically. We will update the date at the top of this Privacy Notice accordingly and encourage you to check for changes to this Privacy Notice. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Notice, as required by applicable law.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@jewelsandhorses.com or by mail using the details provided below:

Unit 6 Priory Court, Priory Drive, Beech Hill, Reading, BFP, RG7 2BJ, United Kingdom